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claudio.cavg

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Reply with quote  #1 
USB connection stopped working, I've tried on multiple computers with the included USB cable and others, and I can not connect to the PC. Simply not detected. This happened in a hcigar vt75, with 4 days of use. Purchased abroad, because in my country is not yet available for sale.
BillW50

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Reply with quote  #2 
Will it at least charge by USB, or is that dead too?
claudio.cavg

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Reply with quote  #3 
It's like they do not connect anything, does not recognize it, no charge.
BillW50

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Reply with quote  #4 
It still works from the battery right? That part of not connecting by USB... well the only thing left that you can do is to contact Evolv to repair it.
claudio.cavg

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Reply with quote  #5 
I contacted with evolv
orkamiseria

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Reply with quote  #6 
"USB port was disconnected" is not a box problem as i have seen it happening
on several different devices (I have  a SMY75 and some friends a HCigar75) - it looks more like an evolv/escribe problem.

This issue is quite common with windows 7 and XP while it doesn't usually happen with win 8 and over.
benjprevosa

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Reply with quote  #7 
i have same problem too, I bought my therion dna 75 last sept 1 2016, then yesterday i finally went to try escribe and still they not found my device but it charge. i tried different usb and usb ports 
david hall

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Reply with quote  #8 
I'm running win10 and having this issue
cobalt327

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Reply with quote  #9 
Be sure the cable has data link and is not just for charging. Paraphrasing:
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Using an ohmmeter, check for continuity of the middle two pins between each end of the cable. No continuity or high/"infinite" resistance means the cable is missing data wires and is a "charge only" cable.
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