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Gpatrick31

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Reply with quote  #16 
i am having the exact same issue. i have no clue what is going on. I installed escribe and updated my device only a week into having the device (lavabox). I am using the cable that came with the lavabox. I attempted to update and then the device shut off and will not turn back on. I have tried all of the troubleshooting tips listed previously and nothing. help?
Gpatrick31

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Reply with quote  #17 
oh and it  gives me "cant figure out device version" everytime i force an update
druckle

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Reply with quote  #18 
I've occasionally had these same issues and it has always been a windows problem with respect to how USB drivers/devices are detected.

My solution so far is to shut down the machine with the DNA device connected and reboot. Proper detection of all USB drivers and devices sometimes seems to take a long time so I pour a cup of coffee and chill or do some useful work elsewhere.

So far this simple solution has not failed me.  It's an inconvenience but apparently one just has to let Windows be Windows.  [smile]


Gpatrick31

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Reply with quote  #19 
I am trying this now, but the computer will detect the device is there and will show up in escribe, I just can't pull any data from it and since I first tried to update the device won't turn on
Gpatrick31

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Reply with quote  #20 
So I kept the device plugged in, rebooted the computer, let it sit for a good 15 minutes, started up escribe, let it sit for awhile longer and I am still getting the same problem
dwcraig1

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Reply with quote  #21 
This is really a long shot but have you tried completely disconnecting the battery ( both main plug and balance plug) and re-connecting it. This would amount to a hard re-boot.
Might not help but should be easy enough to do. 

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BillW50

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Reply with quote  #22 
And to add to dwcraig1's suggestion, unplug it from the USB when you disconnect the battery. As with the USB plugged in, it still gets power and removing the batteries for a bit will not reset the DNA200.
dwcraig1

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Reply with quote  #23 
Quote:
Originally Posted by BillW50
And to add to dwcraig1's suggestion, unplug it from the USB when you disconnect the battery. As with the USB plugged in, it still gets power and removing the batteries for a bit will not reset the DNA200.

Good idea

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I am not connected with and do not represent Evolv Inc. All opinions are my own. They are just opinions and may not be correct.
Gpatrick31

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Reply with quote  #24 
I did this, and still no luck. I really don't want to say it's the mod. I absolutely love the thing. I'm using an old gateway that's like 6 years old. I've always had problems with it. But surely there's nothing I did that would have fried the chip or anything inside right? I am going to connect it to a friends MacBook later today. He uses escribe as well and we will see if we can get it up and running again
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