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Bingo6104

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Reply with quote  #1 
Well after getting my board back from warranty I go to load it up with escribe to update the firmware. Escribe crashed during the upload and now my board will not come on. I have tried to do so manually in ecribe and I get a no device connected when i try now. I have searched for a while and I haven't had any luck finding a solution. I've tried 5 different data cables, even ones that have worked before with no luck. Any suggestions? ?
retird

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Reply with quote  #2 
So did you uninstall EScribe and re-install it since it crashed?  Which version of Escribe?
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Bingo6104

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Reply with quote  #3 
Yes i tried that as well. The latest version from the website.
retird

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Reply with quote  #4 
So you have latest version from this forum site or Evolv's main website?  Click on Help/about EScribe... and see the version number...latest is 1.0.39
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Bingo6104

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Reply with quote  #5 
The main site,1.0.32
retird

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Reply with quote  #6 
That is dated August of last year... you can go to post 1 in this thread to load the latest test version or the recommended version below it......after loading the one you want you might see if it works for you... if not try this:

Click on Tools/update firmware... open the dna200 folder... click on the latest file and click open.... forces an update which may help.

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Bingo6104

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Reply with quote  #7 
Just downloaded and to force update again. Same issue, no device found
retird

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Reply with quote  #8 
So you tried to force the update and got an error message... did you click thru the error message?  Try again...

In EScribe try clicking Get Information under MY DNA in the General Tab....

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I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

Bingo6104

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Reply with quote  #9 
No matter what i do escribe will not connect to the board.

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Bingo6104

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Reply with quote  #10 
I just got it, dont know what the deal is. Maybe the thousand time unplug and plugging it up and forcing the update worked. Might be a communication issue with my laptop
retird

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Reply with quote  #11 
Good you got it done....
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I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

Bingo6104

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Reply with quote  #12 
Thanks for coming in helping. I just about gave up.
retird

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Reply with quote  #13 
You are very welcome.... glad I could help.... enjoy....[smile]
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blueridgedog

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Reply with quote  #14 
At times, if it has failed during an update and all the computers sees is the recovery device, you should remove all other USB devices and do a clean power on with the DNA200 connected fro cold boot.
Nick

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Reply with quote  #15 
Just to chime in, this was likely caused by windows update driver search. I have noticed on a few select machine that the device will connect, the board shows up in Device Manager, but it doesn't become "available" to connect to EScribe as the driver search sometimes takes 5-10 minutes. Not sure exactly why it works so fast on some machine, and takes forever on others but I've had to turn this off under advanced system options in a few cases, such as on my laptop. We looked into this a bit but it seems to be related to how windows handle drivers and not something we are doing.
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