Evolv DNA Forum
Sign up Calendar Latest Topics
 
 
 


Reply
  Author   Comment  
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #1 
I just recently bought the device mentioned in the topic. Plugged it to my PC to customize some settings. Noticed the service pack for the device, so I clicked it. Half way through it, I got an error saying that the device disconnected. The screen blacked out and the device wouldn't turn back on. Tried a soft/hard reset, but to no avail. Escribe is detecting the device, though everything I try to do pops an error. When clicking on connect and download software, I get 'Can't figure out the device version' error. Applying older service packs will result in 'Can't find device' error. Running device monitor will give 'Timed out or disconnected.' Show serial number gives 'Failed to get serial number.' I feel like that SP update bricked my device, though Escribe is still showing that it's connected. This is really frustrating. Help, please.

Edit: The device worked perfectly fine before applying that SP.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #2 
It sounds like, for some reason, the USB connection to your computer got disconnected while the update was underway...Try disconnecting device from USB, close out Escribe completely, reconnect device to USB & restart Escribe...Escribe should restart/continue the update...
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #3 
That didn't work. I tried almost everything possible. I tried to open another DNA250 SP. It starts applying it but at about 20% of the install, it disconnects. My Therion 133 is working perfectly fine.

Edit: Applying a service pack will result in 'The device did not respond' error. I have no idea what to try anymore.

Edit 2: While applying the service pack, Escribe decided to crash. Some "unhandled exception" error popped up. Escribe error.jpg 
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #4 
Have you tried plugging your USB cable into a different port or a different USB cable?
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #5 
Yes, Plugged into two different ports using two different cables. Nothing seems to work. As I mentioned before, Escribe recognize that it's a DNA250 device, but the device itself seems to be rejecting everything and anything.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #6 
I just tested the firmware update on my Triade...re-flashed & in the middle of the update, unplugged the cable...when I plugged it back in, Escribe restarted the update...you can try re-installing Escribe onto your computer...something in the software may have become corrupted...
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #7 
How do you re-flash the firmware? I don't think I tried that yet.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #8 
Firmware?   In Escribe, go to 'Tools>Apply Service Pack...click Ok & then choose 'DNA 250'...the latest firmware is 1.2.SP5
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #9 
Oh, Yeah. I've been doing that and it's not working either. I get ' The device did not respond' error.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #10 
Try re-loading the factory .ecig file...download the attached file...in Escribe, go to 'File>Open' & select the file...This is the factory file that came off of my Triade when new....ecig Triade_250.ecig

     

giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #11 
Be sure to upload to device after loading the .ecig file into Escribe...
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #12 
Quote:
Originally Posted by giz_60
Try re-loading the factory .ecig file...download the attached file...in Escribe, go to 'File>Open' & select the file...This is the factory file that came off of my Triade when new....ecig Triade_250.ecig

     


Nope. Doesn't work. I still get an error. "Can't figure out the device version." Seems like I completely bricked it unintentionally. Looks like I'll need to send it back to Lost Vape with the way things are going at the moment.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #13 

You can contact Lost Vape at....http:// http://www.lostvaperepaircenter.com 
Or shoot Evolv a help ticket, they may be able to help ya sort it out...https://helpdesk.evolvapor.com/?a=add
Warwolf_1

Junior Member
Registered:
Posts: 7
Reply with quote  #14 
After messing for more than 3 hours with Escribe SPs, I finally managed to get it to work!!! I am not applying anymore SPs for the device. Thank you for helping out, I greatly appreciate it.
giz_60

Avatar / Picture

Senior Member
Registered:
Posts: 796
Reply with quote  #15 
Cool...
Glad to hear ya got it working
..
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.