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FTB

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Reply with quote  #31 
Occurred to me that it could be that simple as well; just a loose connection on the cable. Seems a bit silly to send it back to Hana and lose the mod for a week and a half over it, so will be interested to see what escribe says once the update is able to tell me what's up with the screen. 
Dhykes

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Reply with quote  #32 
I have no screen function at all hand have tried everything suggested to fix it. My Hana V200 came in the mail yesterday i used it for the day and when i woke up this morning the screen would not work at all and i cant get anywhere with escribe cause all i receive are error messages.
FTB

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Reply with quote  #33 

Did you update the FW at all?

 

I don't have any issues getting the mod to read in eScribe, it's just the screen that's not responding.

John

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Reply with quote  #34 
We've had some reports of the Hanas putting themselves in stealth mode, so we added something to Device monitor at the very bottom to show the buttons being pressed and the mode. Are you in Normal mode?
Dhykes

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Reply with quote  #35 
Its not in stealth moda but the screen will randomly go on but if i try to use it it shuts off again and stays off im sendimg it back to Hana so they can figurenit out. If they cant fix it imma be very upset. My escribe still does not work with it and every time i try to connect it to the computer it shows that it cant receive a signal from device.
John

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Reply with quote  #36 
I don't know if it is related in this case but there are a lot of charge only micro usb cables that don't actually have data wires. Hana are using the USB port to load the newest firmware and perform final tests on the devices, so while the screen issues with the Hana v200 are something we are working to figure out, the USB ports will have all been tested at least twice before they get to you, so I would suspect the cable first for usb issues. 

And I am sure Hana can fix whatever is up with the screens. 
KTMRider

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Reply with quote  #37 
I'm having the blank screen issue similar to everyone else here but it works when I reboot (soft or hard) from Escribe. It's not in stealth mode. The screen shuts down when I press fire for more than 1 sec and won't come back unless I reboot or upload a config. I tried updating to 7-29 and no change. The mod works fine otherwise with the screen shut down (blank). I thought it might be the preheat @60w so I changed it to 40w, then 20w and no change in behavior. 

My printed DNA200 has been flawless. I just installed XT30 connectors and it still works great. 

One thing I noticed under the Screen tab, the Active field is double what you put in. I had 5 sec and it would be active for 10 sec. This was in a previous build (7-16?). 
KTMRider

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Reply with quote  #38 
Screen is completely dead now. Mod still fires and works fine. Might be the screen ribbon is pinched under the fire button?
John

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Reply with quote  #39 
The newer firmwares should have accurate timing. I don't remember if 7/16 did offhand. 

We're working on making the screen repaint code more robust if it bumps or wiggles this evening, I will be interested to see if that helps things. 


James

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Reply with quote  #40 
If the screen connector is getting kinked/mashed under the fire button it could be losing connection entirely. Then when it regains connection, the device has already started up, so the screen doesn't get its startup commands.

I've attached a firmware which is more resilient to this possible case. Unzip it and apply the .sw-update file using Tools->Update Firmware. (Use a recent EScribe.)

If you aren't having problems, I wouldn't bother with this experimental firmware. If you do, though...
If this firmware doesn't correct the issue for you, revert to an older one using Tools->Update Firmware.
If it does, great. Let me know! [smile] If this is the issue, we'll roll this into the next official update.

Have a good night!

James

 
Attached Files
zip DNA_200_2015-07-31_Screen_Disconnect.zip (191.99 KB, 74 views)

KTMRider

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Reply with quote  #41 
Just flashed it. No change. Still vapes fine (per Device Monitor) but no display. 
John

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Reply with quote  #42 
With the new firmware, if you turn on debug options (7 clicks on our logo in the about box) does it show an increasing number of screen timeouts?
KTMRider

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Reply with quote  #43 
Quote:
Originally Posted by John
With the new firmware, if you turn on debug options (7 clicks on our logo in the about box) does it show an increasing number of screen timeouts?


Just tried that and it's showing a disconnect every second (more like every .6 sec).
John

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Reply with quote  #44 
So ever 0.6 seconds the number increases by 1?
KTMRider

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Reply with quote  #45 
Yes. I had it open for a few mins and it never stopped increasing by 1. 
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