garyss.smith
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Registered:1469738259 Posts: 7
Posted 1488553914
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#1
Hi Guys. I have 2 hcigar vt75s and have had them for about 6 months. One of them recently had its screen grow so that the battery indicator is half cut off. I thought that the screen itself had moved so I took it apart and the screen has not moved. Upon looking at it very closely the right side W is just touching the right side but the left side battery indicator is two wide and abour 1/2 of it is cut off. So my question , is there a solution? I have already reinstalled the firmware and no change. thanks
retird
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Registered:1435415693 Posts: 1,187
Posted 1488554368
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#2
You might copy the .ecig file from the good VT75 to your computer and then upload it to the other VT75 and see if that helps... or if you have a copy of the .ecig file of the offending device just upload it again...
__________________I am not an employee of and do not represent Evolv Inc. My opinions are just that and are not meant to be fact or even correct.
garyss.smith
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Registered:1469738259 Posts: 7
Posted 1488554845
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#3
great idea. I made a copy of both of the devices when they were new. I will try that and post the results. Thanks
garyss.smith
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Registered:1469738259 Posts: 7
Posted 1488556030
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#4
well I loaded the original file and i it is not better, so I loaded the original file from the black one and again no better the left side of the screen is just slightly cutoff. If I change the screen to left instead of right then the battery is ok but the W is now cut off. Dang.
retird
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Registered:1435415693 Posts: 1,187
Posted 1488556663
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#5
hum.... wondering if it could be a problem with the display, ribbon cable, or ribbon connection at the board.... you might start a ticket with Evolv and explain what is going on and let them guide you.... https://helpdesk.evolvapor.com/index.php?a=add&category=1
__________________I am not an employee of and do not represent Evolv Inc. My opinions are just that and are not meant to be fact or even correct.
garyss.smith
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Registered:1469738259 Posts: 7
Posted 1488558046
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#6
Ticket Opened, Hope there is an answer gary
ANTONIS
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Registered:1485096929 Posts: 1
Posted 1489421711
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#7
same issue here.....Any solution???
garyss.smith
Junior Member
Registered:1469738259 Posts: 7
Posted 1489609909
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#8
Sent message to evolve, they asked for pictures sent them .
Then asked me to send mod in to them for repair.
They thought it was a failing screen.
Now just waiting
Gsry
HolmanGT
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Registered:1435415767 Posts: 41
Posted 1489647166
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#9
Quote:
Originally Posted by garyss.smith Sent message to evolve, they asked for pictures sent them . Then asked me to send mod in to them for repair. They thought it was a failing screen. Now just waiting Gsry
Gary, Don't panic, I have sent them a couple for repair in the past and they are usually fast as hell! and do really good work. George,
garyss.smith
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Registered:1469738259 Posts: 7
Posted 1489675679
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#10
Thanks George I was getting antsy just waiting
Again thanks george
garyss.smith
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Registered:1469738259 Posts: 7
Posted 1490462034
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#11
My vt75 just came in the mail today. Works perfectly no more enlarged screen. It appears that Evolv replaced the whole board as when i connected it to Escribe it was listed as a new device. Anyway all is well now