Screen grew wider

Author

Comment

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1488553914	Reply with quote #1

Hi Guys. I have 2 hcigar vt75s and have had them for about 6 months. One of them recently had its screen grow so that the battery indicator is half cut off. I thought that the screen itself had moved so I took it apart and the screen has not moved. Upon looking at it very closely the right side W is just touching the right side but the left side battery indicator is two wide and abour 1/2 of it is cut off. So my question , is there a solution? I have already reinstalled the firmware and no change. thanks

retird

Administrator
Registered:1435415693
Posts: 1,187

Posted 1488554368	Reply with quote #2

You might copy the .ecig file from the good VT75 to your computer and then upload it to the other VT75 and see if that helps... or if you have a copy of the .ecig file of the offending device just upload it again... __________________ I am not an employee of and do not represent Evolv Inc. My opinions are just that and are not meant to be fact or even correct.

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1488554845	Reply with quote #3

great idea. I made a copy of both of the devices when they were new. I will try that and post the results. Thanks

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1488556030	Reply with quote #4

well I loaded the original file and i it is not better, so I loaded the original file from the black one and again no better the left side of the screen is just slightly cutoff. If I change the screen to left instead of right then the battery is ok but the W is now cut off. Dang.

retird

Administrator
Registered:1435415693
Posts: 1,187

Posted 1488556663	Reply with quote #5

hum.... wondering if it could be a problem with the display, ribbon cable, or ribbon connection at the board.... you might start a ticket with Evolv and explain what is going on and let them guide you.... https://helpdesk.evolvapor.com/index.php?a=add&category=1 __________________ I am not an employee of and do not represent Evolv Inc. My opinions are just that and are not meant to be fact or even correct.

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1488558046	Reply with quote #6

Ticket Opened, Hope there is an answer gary

ANTONIS

Junior Member
Registered:1485096929
Posts: 1

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1489609909	Reply with quote #8

Sent message to evolve, they asked for pictures sent them . Then asked me to send mod in to them for repair. They thought it was a failing screen. Now just waiting Gsry

HolmanGT

Member
Registered:1435415767
Posts: 41

Posted 1489647166	Reply with quote #9

Quote: Originally Posted by garyss.smith Sent message to evolve, they asked for pictures sent them . Then asked me to send mod in to them for repair. They thought it was a failing screen. Now just waiting Gsry Gary, Don't panic, I have sent them a couple for repair in the past and they are usually fast as hell! and do really good work. George,

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1489675679	Reply with quote #10

Thanks George I was getting antsy just waiting Again thanks george

garyss.smith

Junior Member
Registered:1469738259
Posts: 7

Posted 1490462034	Reply with quote #11

My vt75 just came in the mail today. Works perfectly no more enlarged screen. It appears that Evolv replaced the whole board as when i connected it to Escribe it was listed as a new device. Anyway all is well now

Previous Topic | Next Topic