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renegadejade

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Reply with quote  #1 
A good friend of mine just got his opus200...it wouldnt charge. Hooked it up to escribe. Showing this for the pack...

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VapingBad

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Reply with quote  #2 
He could RMA it or open Escribe - Device Monitor - press Diagnostics - Advanced - "Perform USB Recovery Charging" and see if the battery can be recovered.
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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

Latest versions of EScribe: DNA 200/250DNA 75
Common problems
renegadejade

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Reply with quote  #3 
If he does that, will it void a warranty for any reason?
VapingBad

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Reply with quote  #4 
I can't see why it would or how Opus would know it had been tried.
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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

Latest versions of EScribe: DNA 200/250DNA 75
Common problems
renegadejade

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Reply with quote  #5 
And it seems to have worked!!!!! Thank you!!!!!!!
VapingBad

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Reply with quote  #6 
Great
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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

Latest versions of EScribe: DNA 200/250DNA 75
Common problems
Vape_Like_A_Boss

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Reply with quote  #7 
Quote:
Originally Posted by renegadejade
And it seems to have worked!!!!! Thank you!!!!!!!


I would still give Opus a heads up that this happened with a new mod he purchased, and also attach that screenshot to the email so it will be dated.

That way if problems with the battery show up in a few weeks, it's documented with a date stamp that it happened when he got it, and isn't a case of arriving perfect and user damaging it later.

Letting them know about it is the only way they can know to start watching for problems like that, or have leverage with the battery distributor if they need it.
Mad Scientist

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Reply with quote  #8 
According to the manual, a recovery operation is logged to evolv so they know it happened (it shouldn't happen unless something went very wrong somewhere). I agree with Boss; submit a ticket with Opus so any problems down the road are covered.
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