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Aikko

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Hey. I bought a DNA166 mod from our local vape shop in Maldives. I have been using it for a week and a half and recently i updated it through escribe. (i know that was a noob move) and even after updating i used it for about 3 days until recently i finished charging it up and when i removed the cable, the display went blank. so i pressed the fire button but even then it just temporarily shows the lost vape logo and disapears. so i held down the fire button which made it go through to the wattage control screen and everything but a check battery error shows up and shows me that my batteries have no charge. and the minute i let go of the fire button it just goes blank again. So i thought resetting it through escribe would work but it did not. hoping you could help me somehow maybe by sending me a stock service pack for it. Thank You.
giz_60

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Reply with quote  #2 
Can you post a screen shot of Device Monitor in Escribe?
Aikko

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IMG_20170321_232408.jpg Sorry for the bad quality cause my laptop would not take a screenshot for some reason.
This is without the batteries.


giz_60

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need to see it with the batteries in...if you press 'PrtSc' on the keyboard then open Paint & paste...then 'save as'

Edit: or you can use the 'Snipping Tool' in windows
Aikko

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DNA16.png There You go
giz_60

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For some reason, the board is not seeing the #1 cell...could be a board issue, connection between the batteries & board...being you bought it from a local vendor, and it fairly new, your best bet would be to take it to them because it is still in warranty...it doesn't appear to be a software issue because I have the same device running the same software version. Here is the factory .ecig file it you want to give it a try...ecig Therion_166.ecig     

Edit:   Much better screenshot...[biggrin]

Aikko

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Thanks a bunch man. well i did show it to the vendor and they said its cause i updated and its a software brick. but im guessing thats not the problem. Thanks again. i wil try the ecig file once more before going to the vendor.
giz_60

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if it was bricked, nothing would come on

Edit: At least this way you can tell them you re-applied the factory file...
giz_60

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Reply with quote  #9 
And if you have to return it to the vendor again, be sure to mention that if it was a software brick, which is almost impossible to do to a DNA board, it wouldn't have worked for 3 days...
Aikko

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yeah will be sure to tell them that first thing tommorow. Thanks again. [biggrin]
giz_60

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[thumb]
VapingBad

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Reply with quote  #12 
Quote:
Originally Posted by giz_60
need to see it with the batteries in...if you press 'PrtSc' on the keyboard then open Paint & paste...then 'save as'

Edit: or you can use the 'Snipping Tool' in windows


[Alt]+[PtrSc] just grabs the active window BTW.

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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

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