Evolv DNA Forum
Sign up Calendar Latest Topics
 
 
 


Reply
  Author   Comment   Page 1 of 5      1   2   3   4   Next   »
mstave

Member
Registered:
Posts: 35
Reply with quote  #1 
Applied the pack, connected the mod (which I had just been vaping on), went to device monitor, which reported that one cell is a 0.001V and the other is a 5.23V.  Swapped out the batteries with freshly charged cells (all batt are 1-2 month old HG2), same issue.

Any and all help gratefully appreciated (really unhappy camper here)
ChunkyButt200

Avatar / Picture

Administrator
Registered:
Posts: 1,516
Reply with quote  #2 
sorry to hear it mstave. what happens if you roll back to the firmware that was working for you? you might get lucky, but...........best thing to do is open a help ticket with evolv.  link is in the bottom of my footer.
__________________
1.21 JIGAWATTS............GREAT SCOTT!........WHAT THE HELL IS A JIGAWATT?
• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •
Latest versions of EScribe: DNA 200 • DNA 75  Common problems
EVOLV HELP DESK - https://helpdesk.evolvapor.com/?a=add
LOST VAPE WARRANTY REPAIR - http://www.lostvaperepaircenter.com
hydeist31

Junior Member
Registered:
Posts: 3
Reply with quote  #3 
I have the same issue..
Already tried to return to the old S.P. but still having the same issue
mstave

Member
Registered:
Posts: 35
Reply with quote  #4 
Ticket submitted - we shall see
retird

Avatar / Picture

Administrator
Registered:
Posts: 1,187
Reply with quote  #5 
Have you tried a hard reboot.... I understood that this latest SP is an EScribe-only update (bug fixes). 
__________________
I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

mstave

Member
Registered:
Posts: 35
Reply with quote  #6 
I haven't yet, but will. Thanks for the suggestion

Edit - Hard Reboot changed nothing, but it was worth trying. 
retird

Avatar / Picture

Administrator
Registered:
Posts: 1,187
Reply with quote  #7 
Also check the "date modified" of the service pack you have installed.  My file shows the last Service Pack for the DNA 250/166 was dated in December of 2016. This seems to show there was no updated service pack for the device also, I think.... I may be missing something but that is what I got...
__________________
I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

mstave

Member
Registered:
Posts: 35
Reply with quote  #8 
SP is listed as 5.2, and I installed it at the suggestion of Escribe.
retird

Avatar / Picture

Administrator
Registered:
Posts: 1,187
Reply with quote  #9 
So you are saying SP is listed as 5.2 in EScribe? If so that's the EScribe software version.   What version of the firmware (Service Pack) for the device are you running?  
__________________
I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

mstave

Member
Registered:
Posts: 35
Reply with quote  #10 
1_2_SP5  dated 12/22/16
retird

Avatar / Picture

Administrator
Registered:
Posts: 1,187
Reply with quote  #11 
OK.... try forcing the firmware SP update you just mentioned again to the device just to see if that might help ya....
__________________
I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

mstave

Member
Registered:
Posts: 35
Reply with quote  #12 
Already tried both rolling back to previous SP and the latest. Beginning to suspect I have a hardware issue and the firmware upgrade was sort of coincidental. But I'm now in email communication with Evolv and we shall see
hydeist31

Junior Member
Registered:
Posts: 3
Reply with quote  #13 
hi mstave, It can't be hardware issue, because I'm facing the same issue as you.
and up until now I still cannot fixed this issue
retird

Avatar / Picture

Administrator
Registered:
Posts: 1,187
Reply with quote  #14 
Quote:
Originally Posted by mstave
Already tried both rolling back to previous SP and the latest. Beginning to suspect I have a hardware issue and the firmware upgrade was sort of coincidental. But I'm now in email communication with Evolv and we shall see


Please let us know what the problem is/was.... may help others... [smile]

__________________
I am not an employee of and do not represent Evolv Inc.  My opinions are just that and are not meant to be fact or even correct.

mstave

Member
Registered:
Posts: 35
Reply with quote  #15 
Evolv has giving me an RMA number and they will test and, hopefully, fix this issue.  I will post updates as I get them
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.