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smeatters

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Hello. I bought an Hcigar Vt250 mod about two months ago. Couple of weeks ago after charging it didn't turn on. Hcigar service doesn't answer to my emails. Can I disassemble the mod by myself and send the chip to evolv for warranty service?
VapingBad

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You can ask here https://helpdesk.evolvapor.com/index.php?a=add&category=1
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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

Latest versions of EScribe: DNA 200/250DNA 75
Common problems
smeatters

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Nothing but silence there.
ChunkyButt200

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Quote:
Originally Posted by smeatters
Nothing but silence there.
how long have you been waiting for a response? just know, it can take up to a few days.

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1.21 JIGAWATTS............GREAT SCOTT!........WHAT THE HELL IS A JIGAWATT?
• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •
Latest versions of EScribe: DNA 200 • DNA 75  Common problems
EVOLV HELP DESK - https://helpdesk.evolvapor.com/?a=add
LOST VAPE WARRANTY REPAIR - http://www.lostvaperepaircenter.com
smeatters

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Quote:
Originally Posted by ChunkyButt200
how long have you been waiting for a response? just know, it can take up to a few days.

How much is  "few days" ? I created a ticket 3 days ago.

retird

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I don't think they work weekends at Evolv on the help desk.  Are you certain that the issue is board related?  Hang tight as Evolv will reply to your ticket and guide you....
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giz_60

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Reply with quote  #7 
Quote:
Originally Posted by smeatters
Hello. I bought an Hcigar Vt250 mod about two months ago. Couple of weeks ago after charging it didn't turn on. Hcigar service doesn't answer to my emails. Can I disassemble the mod by myself and send the chip to evolv for warranty service?


Have you tried contacting Hcigar via their Facebook page? I have found that most manufacturer's are a bit slow, if ever, responding to emails, but tend to respond quite quickly on their Facebook page...

http:///www.facebook.com/Hcigar/
smeatters

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Quote:
Originally Posted by giz_60


Have you tried contacting Hcigar via their Facebook page? I have found that most manufacturer's are a bit slow, if ever, responding to emails, but tend to respond quite quickly on their Facebook page...

http:///www.facebook.com/Hcigar/


Thx for the link.

I tried theirs service email, there is an instgram help account I tried and official page in russian social network vk.com I also tried writing. No responce there.


giz_60

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You didn't mention if it will connect to Escribe or not...if it will, can you post a screen shot of the 'Mod' tab & Device Monitor....
smeatters

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Quote:
Originally Posted by giz_60
You didn't mention if it will connect to Escribe or not...if it will, can you post a screen shot of the 'Mod' tab & Device Monitor....

 It doesn't connect. Proper dead .
giz_60

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Ok...being it's the weekend, gonna have to just sit tight & wait for someone to answer...[frown] 
smeatters

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I received an anwer to my ticket and I've got a question about a line in Return Form. What does "Logged" means ? The date I started using the mod? Or what ?
retird

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Reply with quote  #13 
That Section is for Evolv's Internal Office Use.  You fill out  nothing in that section.... 
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smeatters

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Thank you)
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