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Feklar

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Hello everyone.  I was trying to download and install the eScribe software and it keeps locking up on my Win8.1 machine.

So -- Sadly I have not been able to even attempt any tweaks.  Is their any known software that conflicts with Escribe?
retird

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Brandon said this a couple days ago:

BlackouTT, I was having a similar issues yesterday and James determined it was server connection related.  In other words, I think there may have been some connection issues on our end.  I know that James is looking into it.

Maybe this is what you are seeing. I run windows 8.1 64 bit too without issue but am not doing an install. Maybe uninstall and try again?  
 

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Feklar

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If it is server dependent, that could be the issue.  I have proxies up. On launch it pulls the notice of a new version available.  But the little circle just sits and spins.  <-- Lack of a better word.
retird

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Yep, others posted the same thing yesterday....

My understanding is that Escribe checks for updates upon opening.

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Feklar

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Well POO POO!  I can't change the proxies. I will have to do this from an alternate domain.

Thanks for the assist.
John

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Feklar, if you go to "Options" in Escribe and un-check "automatically check for updates" that would make it work. But of course you have to have the software launched to do that...

We should add a timeout if it can't communicate with the server after 15 seconds or something. Good catch, onto the "to do" list. 
Jazzman

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A popup message after the timeout period saying something like "Can't connect to server for updates. Continue without updates?" and have a yes or no choice in the dialog box would be handy. The user would be notified of the problem with a way to continue running the program.
VapingBad

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Just do it on a background thread.
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• I am not employed by nor do I represent Evolv Inc.  All opinions are my own, they are just opinion not fact and can be wrong •

Latest versions of EScribe: DNA 200/250DNA 75
Common problems
Feklar

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Quote:
Originally Posted by John
Feklar, if you go to "Options" in Escribe and un-check "automatically check for updates" that would make it work. But of course you have to have the software launched to do that...

We should add a timeout if it can't communicate with the server after 15 seconds or something. Good catch, onto the "to do" list. 


Yeah -- it will just sit and spin and will not let you make any selections.  So yes a timeout would be great.  I get all the files manually but those Proxies/Firewalls are not going to allow most 2 way communication.

Anyway thanks.
James

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The updater is already on a background thread. Which is why this is odd to me.
Feklar, odd question but, do your EScribe tabs have left/right scroll arrows on the right by any chance? I found a "slows down massively" case involving that yesterday.
That said, we ought to have timeouts. I will add a 60 second timeout to the next version, so we'll see if that's the problem. Need to find a proxy to test with as well. [smile]
Feklar

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Quote:
Originally Posted by James
The updater is already on a background thread. Which is why this is odd to me.
Feklar, odd question but, do your EScribe tabs have left/right scroll arrows on the right by any chance? I found a "slows down massively" case involving that yesterday.
That said, we ought to have timeouts. I will add a 60 second timeout to the next version, so we'll see if that's the problem. Need to find a proxy to test with as well. [smile]


No -- No scrolls from left to right.  I have attached a snipping of the screen for your review.  Looks normal except unable to use anything. eScribe.PNG


I hope the above helps.

James

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That looks perfectly fine. Guess I need to buy Windows 8.1 to test. For reference, are you on the 32 or 64 bit version of Windows?
The other possibility is it's freezing looking through the list of connected USB devices for DNA 200s. Do you have any unusual USB devices hooked up by any chance?
retird

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Reply with quote  #13 
James just FYI I use 8.1 64 bit and no problem here. Going to load Win10 shortly. Wish me luck!!  I found a few times when trying to download a file from the web it may not work and when I try again it still doesn't work. Most times I can clear the cache and browsing history and try again and it works.
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Feklar

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Reply with quote  #14 
For the Record Win 8.1 64bit.  Core i7 16 gig Ram.  It is probably a proxy issue.  The time out should correct that.
James

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Reply with quote  #15 
Feklar, did the new version with the timeout make any difference?
If not, what all USB devices do you have connected? Anything unusual? I am wondering if one is getting it stuck while looking for DNA 200s.
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